Refund Policy

When You're Eligible for a Full Refund

You are entitled to a full refund in the following situations:

• We are unable to fulfill your order for any reason
• The delivered items or service do not match the description
• The order was not started within a reasonable time and you wish to cancel
• A technical issue on our end prevented delivery

Partial Refunds

In cases where a service was partially completed (e.g., leveling started but not finished), we will issue a partial refund proportional to the undelivered portion.

Non-Refundable Cases

Refunds are not available in the following situations:

• The order has been fully delivered and confirmed
• You provided incorrect in-game information (wrong character name, server, or realm)
• You changed your mind after delivery was completed
• The items were consumed, traded, or used after delivery

How to Request a Refund

To request a refund, contact us as soon as possible via:

• Live chat on our website
• Discord — reach out to our support team
• eBay dispute resolution (for orders placed through our eBay store)

Please provide your order details and a brief description of the issue. We aim to resolve all refund requests within 24 hours.

Processing Time

Approved refunds are processed within 1–5 business days, depending on your payment method. PayPal refunds are typically the fastest.

Questions?

If you have any questions about our refund policy, please contact us via live chat. We're happy to help.